1. Reasons for return/refund
Buyers can return products for the following reasons:
Did not receive the order (e.g. parcel lost in transit)
Received the wrong product(s) (e.g. wrong package / different product)
Received a product with physical damage (e.g. dents, scratches, cracks)
Received a faulty product (e.g. malfunction, does not work as intended)
Received a counterfeit product (only for https://shop.monchaem.com/ store)
2. Return of products
Buyers should ensure that returned products are properly packed to avoid damage during shipment to the return address. , Monchaem Food (M) Sdn Bhd, Suite 22.06 & 22.07, Level 22, Menara Exchange 106, Lingkaran TRX, Tun Razak Exchange 55188, Kuala Lumpur
Official proof of shipment with information such as delivery service, receipt number, sender/recipient names, contact number, and shipping address.
Other evidence that shows an agreement was reached (especially if the buyer is returning using a non-traceable mailing option).
3. We would then refund another 1x of your order through a manual Bank Transfer within 14 working days from the date the result is released.
