1. Website and Portal
When you register for an account or use the services provided through our electronic portal such as (https://shop.monchaem.com/) ("Portal"), we will be processing your personal data such as your name, email address, contact detail, billing information, and some demographic information such as gender and date of birth. It is mandatory for you to provide us with your name, contact information, and email address to register for an account and also to use our services.
We will process your personal data for the following purposes:-
to register an account with us;
to process your orders and order fulfillment.
to provide a more personalized experience on our Portal.
We may correct or supplement your address information with standardized postal representation to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.
When you visit our Portal, we automatically log your internet protocol (IP) address, your browser type, and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from, and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site portal. Log files are not tied to personally identifiable information.
2. Other Purposes
Other than the purposes stated above, we will generally process your personal data:-
for fulfillment purposes;
for research, statistical, data matching, and product development; and
to communicate with you for all the above purposes.
3. Disclosure
Your personal data will also be disclosed to individuals, service providers, and organizations associated with us and any other selected parties (within or outside Malaysia) for all the purposes stated above.
We will also disclose your personal data to any other party to whom such disclosure is required by law or regulatory requirement or pursuant to a Court order. If we are merged or acquired by another entity, the personal data may be transferred to such entity as a part of the merger or acquisition.
4. Contacting Us
If you would like to make any inquiries or complaints or request access or correction of the personal data or opt-out from receiving direct marketing materials, please contact us at :
Customer service
Email: [email protected]
As a subscriber of our Portal, you may correct or update your personal data by clicking on the 'My Account' link at the top of any page, entering your ID, password, and birth date when prompted, and clicking the Edit Information button. The changes you make will be reflected in our databases instantly.
